Shipping policy

LOCAL DELIVERY

We will be offering home delivery to certain locations in Metro Vancouver from 8:00am every Thursday and in the Sea to Sky region bi-weekly on Wednesday's, deliveries between 9:00am-6:00pm.

We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival time. Because of the perishable nature of our product we ask that you order based on your home availability to ensure the best version of our product. In cases when you aren't home we will leave your order outside your door in our insulated re-usable grocery bag.

Free local delivery is available for orders over $150 within the lower mainland. For orders under $150, there will be a charge dependent on the Zone you have selected.

Find which Zone you are in and the price breakdown here.

ZONES

  1. Vancouver - $10
  2. North shore - $10
  3. Richmond - $10
  4. Burnaby, Coquitlam - $10
  5. Maple ridge - $15
  6. Delta, Tsawwassen - $15
  7. Surrey - $15
  8. Langley, Abbottsford, Chilliwack - $20
  9. Squamish, Whistler - $10
  10. Pemberton - $15

CANADA-WIDE SHIPPING

Right now we are only offering shipping for our shelf stable cans and merchandise throughout Canada. There are no minimum orders, however shipping/delivery charges are calculated by Canada post  and vary by location unless your order is over $200, then shipping is complimentary anywhere we service.

All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped and you will find your tracking number attached.

If you haven’t received your order within the specified date and time range of receiving your shipping confirmation email, please contact us at orders@goodfish.co with your name and order number, and we will look into it for you.

 

STORE PICKUP

We will be offering store pick up every Thursday between 12:00 p.m. to 7:00 p.m. at our False Creek Fisherman's wharf location (1505 W 1st Ave, Vancouver, BC), No delivery charge is applied to these pickup orders and we look forward to saying Hi when you come to pick up.

If you live outside of Vancouver and want to purchase seafood don't worry. We will be delivering to certain pick up locations in the Sea to Sky region, Vancouver island and the Okanagan once a month. Meet us at your selected pickup location at the scheduled time. Look for our big green GoodFish van with the GoodFish flag flying and we will have your order ready.

Find bellow a list of all our pick up locations, dates and rates.

PICK UP LOCATIONS    

VANCOUVER - FREE

DATES - EVERY Thursday

 False creek Fishermans wharf - 12:00pm - 7:00pm 1505 West 1st Ave (Locker #75)

VANCOUVER ISLAND - $15 

DATES - Monthly      

Sidney - 10:00am - 10:30am 2345 Beacon Ave (Save on Foods parking lot)

Victoria - 11:45am - 12:15pm 3510 Blanshard St (Save on Foods parking lot)

Duncan - 2:00pm - 2:30pm 291 Cowichan Way RR#6 (Mobil gas station parking lot)

Ladysmith - 3:15pm - 3:45pm 837 Ludlow Rd (Ladysmith Fisherman's wharf)

Nanaimo - 4:30pm - 5:00pm 1840 Stewart Ave (Millers pub parking lot)

Nanoose Bay - 5:30pm - 6:00pm 2632 NW Bay Rd (Seafood4life store front)

OKANAGAN - $20

DATES - Monthly

Oliver - 8:30am - 9:00am 6060 Station St (Oliver eats parking lot)

Penticton - 9:45am - 10:30am 218 Martin St (Slackwater Brewing parking lot)

Kelowna - 12:00pm - 1:00pm 1575 banks rd (Cactus club parking lot)

RETURNS

In the event that your order arrives damaged in any way, please email us as soon as possible at orders@goodfish.co with your order number and a photo of the item’s condition.

We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at orders@goodfish.co

We reserve the right to limit credits and replacements.