Shipping policy

LOCAL DELIVERY

We will be offering home delivery to certain locations in Metro Vancouver from 8:00am every Wednesday and Thursday.

We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival time. Because of the perishable nature of our product we ask that you order based on your home availability to ensure the best version of our product. In cases when you aren't home we will leave your order outside your door in our insulated re-usable grocery bag.

Free local delivery is available for orders over $150 within the lower mainland. For orders under $150, there will be a charge dependent on the Zone you have selected.

Find which Zone you are in and the price breakdown here.

ZONES

  1. Vancouver - $10
  2. North shore - $10
  3. Richmond - $10
  4. Burnaby, Coquitlam - $10
  5. Maple ridge - $15
  6. Delta, Tsawwassen - $15
  7. Surrey - $15
  8. Langley, Abbottsford, Chilliwack - $20
  9. Squamish, Whistler - $10
  10. Pemberton - $15


CANADA-WIDE SHIPPING

Right now we are only offering shipping for our shelf stable cans, jerky and merchandise throughout Canada. There are no minimum orders, however shipping/delivery charges are calculated by Canada postĀ  and vary by location unless your order is over $200, then shipping is complimentary anywhere we service.

All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped and you will find your tracking number attached.

If you havenā€™t received your order within the specified date and time range of receiving your shipping confirmation email, please contact us at orders@goodfish.co with your name and order number, and we will look into it for you.

Ā 

STORE PICKUP

We will be offering store pick up every Friday and Saturday between 12:00 p.m. to 4:00 p.m. at our False Creek Fisherman's wharf location (1505 W 1st Ave, Vancouver, BC), No delivery charge is applied to these pickup orders and we look forward to saying Hi when you come to pick up.

If you live outside of Vancouver and want to purchase seafood don't worry. We will be delivering to certain pick up locations in the Sea to Sky region, Vancouver island and the Okanagan once a month.Ā Meet us at your selected pickup location at the scheduled time. Look for our big green GoodFish van with the GoodFish flag flying and we will have your order ready.

Find bellow a list of all our pick up locations, dates and rates.



PICK UP LOCATIONSĀ  Ā Ā 


VANCOUVER - FREE

DATES - EVERY Friday and Saturday

Ā False creek Fishermans wharf - 12:00pm - 4:00pm 1505 West 1st Ave (Locker #70)

VANCOUVER ISLAND - $15Ā 

DATES - TBAĀ  Ā  Ā Ā 

Sidney -Ā 10:00am - 10:30amĀ 2345 Beacon Ave (Save on Foods parking lot)

Victoria - 11:45am - 12:15pmĀ 3510 Blanshard St (Save on Foods parking lot)

Duncan - 2:00pm - 2:30pmĀ 291 Cowichan Way RR#6 (Mobil gas station parking lot)

Ladysmith - 3:15pm - 3:45pmĀ 837 Ludlow Rd (Ladysmith Fisherman's wharf)

Nanaimo - 4:30pm - 5:00pmĀ 1840 Stewart Ave (Millers pub parking lot)

Nanoose Bay - 5:30pm - 6:00pmĀ 2632 NW Bay Rd (Seafood4life store front)


OKANAGAN - $20

DATES - TBA

Oliver -Ā 8:30am - 9:00amĀ 6060 Station StĀ (Oliver eats parking lot)

Penticton - 9:45am - 10:30am 218 Martin StĀ (Slackwater Brewing parking lot)

Kelowna - 12:00pm - 1:00pm 1575 banks rdĀ (Cactus club parking lot)





RETURNS

In the event that your order arrives damaged in any way, please email us as soon as possible at orders@goodfish.co with your order number and a photo of the itemā€™s condition.

We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at orders@goodfish.co

We reserve the right to limitĀ credits and replacements.